Terms & Conditions

PLEASE READ THESE TERMS CAREFULLY. THEY CONTAIN A MANDATORY ARBITRATION CLAUSE, A CLASS ACTION WAIVER, AND LIMITATIONS ON OUR LIABILITY. BY USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS.

1. Acceptance

These Terms and Conditions ("Terms") form a binding agreement between you and GGG games - FZCO, a company organized under the laws of the United Arab Emirates, with offices at IFZA Business Park, Dubai Silicon Oasis, Dubai, UAE ("Hooktik", "we", "us"), governing your use of the Hooktik website, services, and applications (the "Service"). By creating an account or using the Service, you confirm that you have read and agree to these Terms and our Privacy Policy. If you act on behalf of an organization, you confirm you have authority to bind it.

2. Eligibility

You must be at least eighteen (18) years old and have full legal capacity to enter into a binding contract. If we learn that a User is under 18, we will suspend the Account and delete the associated data.

The Service is not available to residents of, or persons accessing from, the Russian Federation, the Republic of Belarus, any country subject to comprehensive economic sanctions by the UAE, the UN, the EU, the UK, or the US, or any other country we determine to be restricted for legal, regulatory, payment, or fraud reasons. You agree not to circumvent these restrictions through VPNs or similar means. You are responsible for ensuring that your use of the Service complies with all laws applicable to you.

3. Account

To access the Service, you must create an Account by providing accurate information and keeping it up to date. You are responsible for the confidentiality of your credentials and for all activity under your Account, and you must notify us promptly of any unauthorized use. You may create only one Account per person. We may suspend or terminate Accounts that are duplicate, fraudulent, abusive, or based on inaccurate information.

4. The Service

Hooktik is an AI-powered service that analyzes short-form video content and generates a "viral score" and recommendations ("fix plans") intended to improve viral potential. The Service relies on large language models and other AI systems provided by third parties. Hooktik is independent and not affiliated with TikTok, ByteDance, or any other platform.

We make commercially reasonable efforts to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable due to maintenance, technical issues, or circumstances beyond our reasonable control.

5. Credits, Subscriptions, and Billing

5.1 Free Credit and Top-Ups

On registration, you receive one (1) complimentary Credit to evaluate the Service. Credits are personal, non-transferable, have no cash value, and expire as stated at the time of grant or purchase. Each video analysis consumes one Credit, regardless of outcome, and Credits are not refunded for failed or unsatisfactory analyses except where required by law. Additional Credits ("Top-Up Credits") may be purchased and are added to your Account upon successful payment.

5.2 Subscriptions

We offer paid Subscriptions on a monthly or annual basis, with features and pricing described on our website. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY at the end of each billing period at the rate then in effect, unless you cancel before the renewal date. By subscribing, you authorize recurring charges to your payment method. We may change pricing at any time; changes affecting an existing Subscription take effect no earlier than thirty (30) days after we notify you, and you may cancel before they take effect.

5.3 Payment Processing and Failed Payments

Payments are processed by an independent third-party payment processor; we do not collect or store full payment card details. All fees are in U.S. dollars unless stated otherwise, exclusive of taxes, which are your responsibility. If a payment fails, we will retry charging your payment method for up to twenty-one (21) days. During this period your paid features may be suspended. If all retries fail, your Subscription will be canceled and your Account downgraded to the free tier; any previously purchased Top-Up Credits remain. You may reactivate by updating your payment method. If you initiate a chargeback, we may suspend or terminate your Account and recover associated costs.

5.4 No Refunds

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE. You acknowledge that the Free Credit allows you to evaluate the Service before purchasing. If you are a consumer in the EU, EEA, or UK, you may have a statutory right to withdraw within fourteen (14) days; by purchasing and confirming that you want immediate access to the Service, you expressly request immediate performance and acknowledge that you lose this right once you begin consuming Credits or accessing paid features. To request a withdrawal where applicable, contact us at support@hooktik.com before any consumption. We may, at our sole discretion, issue refunds in exceptional cases without obligation to do so in the future.

5.5 Cancellation

You may cancel your Subscription at any time through your Account settings. Cancellation takes effect at the end of the current billing period, and you retain access until then. No partial refunds are issued.

6. User Content

6.1 Ownership and License

You retain all rights to the content you upload ("User Content"). By uploading, you grant Hooktik a worldwide, non-exclusive, royalty-free license to host, store, process, analyze, and otherwise use the User Content as necessary to provide and improve the Service, including transmission to third-party service providers. This license terminates when you delete the User Content or your Account, subject to retention of copies in backups or as required by law.

6.2 Your Representations

By uploading User Content, you represent and warrant that: (a) you own or have all rights, licenses, and consents necessary to upload the content and to grant the license above; (b) you have obtained the express, informed consent of every identifiable person appearing in the content (or that of their parent or guardian, where applicable) to its upload and analysis by AI systems; (c) the content does not violate any law or third-party right; and (d) all information you provide to Hooktik, including your age and identity, is true and accurate.

6.3 Minors in User Content

If your User Content contains any individual under 18, you further represent that you are the parent or legal guardian, or that you have verifiable written consent from a parent or guardian; that the content does not depict the minor in any sexual, exploitative, suggestive, partially clothed, or otherwise inappropriate context; that it complies with all applicable child protection laws; and that it complies with the community guidelines of TikTok and similar platforms. We may require you to confirm such consent at upload. False statements under this paragraph are a material breach and may result in immediate Account termination, deletion of all User Content, and reporting to authorities.

6.4 Storage and Deletion of User Content

User Content is retained according to the retention schedule described in our Privacy Policy, which varies by plan and may be shorter for content found to violate these Terms. You can delete individual videos or your entire Account at any time through your Account settings; on deletion, the User Content and associated analysis results are permanently removed from our active systems and cannot be recovered, subject to limited backup and legal-retention periods.

7. Acceptable Use

7.1 Prohibited Content

You must not upload User Content that: (a) constitutes child sexual abuse material or any other form of child exploitation; (b) contains pornography, sexually explicit material, nudity, or sexually suggestive content; (c) depicts or glorifies graphic violence, gore, torture, self-harm, or suicide; (d) promotes, supports, or glorifies terrorism, violent extremism, or terrorist organizations; (e) contains incitement to or propaganda for war; (f) contains hate speech, discrimination, or harassment targeting any individual or group based on protected characteristics; (g) constitutes religious hate speech, blasphemy, content disparaging Islam or any other religion, or content otherwise prohibited under UAE law, including UAE Federal Decree-Law No. 34 of 2021 (Cybercrime Law); (h) infringes intellectual property rights or contains content for which you lack the necessary rights; (i) constitutes a deepfake or other synthetic media depicting an identifiable person without their express consent; (j) contains a third party's personal information without their consent; (k) contains malware or harmful code; or (l) is otherwise unlawful, fraudulent, deceptive, defamatory, threatening, abusive, harassing, or invasive of privacy.

7.2 Prohibited Activities

You agree not to: use the Service unlawfully; attempt unauthorized access to the Service or other Users' Accounts; interfere with or circumvent security features; reverse engineer or extract source code, models, or algorithms; use automated means (bots, scrapers) to access or extract data; resell or sublicense access without our written consent; create multiple Accounts to exhaust free Credits or otherwise abuse our pricing; use the Service to develop a competing product or to train any machine-learning model; or impersonate any person or entity.

7.3 Enforcement

We may monitor, review, and remove User Content and investigate suspected violations. Violations may result in immediate suspension or termination of your Account, deletion of User Content, forfeiture of unused Credits and any remaining Subscription period, and reporting to authorities where appropriate.

8. AI-Generated Output

AI Output is produced by automated systems and may be inaccurate, incomplete, biased, or unsuitable for any particular purpose. It is provided for informational purposes only and is not professional advice.

HOOKTIK MAKES NO GUARANTEE THAT: (A) ANY VIRAL SCORE OR ANALYSIS IS ACCURATE OR PREDICTIVE OF ACTUAL PERFORMANCE; (B) FOLLOWING ANY RECOMMENDATION WILL RESULT IN INCREASED VIEWS, ENGAGEMENT, FOLLOWERS, REVENUE, OR ANY OTHER OUTCOME; (C) THE AI OUTPUT WILL COMPLY WITH THE TERMS OR GUIDELINES OF TIKTOK OR ANY OTHER PLATFORM; OR (D) USING THE AI OUTPUT WILL NOT RESULT IN PENALTIES, RESTRICTIONS, OR BANS ON ANY PLATFORM. You are solely responsible for evaluating and acting on AI Output.

As between you and Hooktik, you own the AI Output generated for your User Content and may use it for any lawful purpose, including commercial use. Similar or identical AI Output may be generated for other Users, and we make no representation about its originality or copyrightability.

9. Intellectual Property

The Service — including software, code, algorithms, models, prompts, designs, text, graphics, logos, trademarks, and the "Hooktik" brand — is owned by Hooktik or its licensors and is protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business use. All rights not expressly granted are reserved.

If you submit suggestions or feedback about the Service, you grant Hooktik a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use such feedback for any purpose, without compensation. References to third-party trademarks (such as "TikTok") are for identification only and do not constitute endorsement.

10. Marketing and Data Use

Hooktik may collect, use, and disclose aggregated, anonymized, or de-identified data derived from use of the Service, including aggregate metrics regarding viral scores and User behavior, for any business purpose. We will not use your name, likeness, or specifically identifiable User Content or AI Output in marketing without your separate, express opt-in consent, which you may withdraw at any time. We do not use your User Content to train our own AI models; if we ever wish to do so, we will request separate, express opt-in consent and you may refuse without affecting your access to the Service.

11. Third-Party Providers

To deliver the Service, we use third-party service providers across categories including cloud infrastructure and hosting, databases, AI model providers, authentication, payment processing, email and communications, analytics, and feature management. Each is bound by confidentiality and data-protection obligations consistent with our Privacy Policy. Most are based in the United States; by using the Service you consent to such transfers. Further details, including a current list available on request, are in our Privacy Policy. Some interactions (such as payments and authentication) are governed by the relevant third party's own terms, which you are responsible for following. We are not responsible for the acts or omissions of any third party.

12. Privacy

Our Privacy Policy is incorporated into these Terms by reference and describes how we collect, use, share, and protect your personal data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

13. Account Inactivity and Termination

If your Account is inactive for eighteen (18) consecutive months (no log-in, no analysis performed, no active Subscription), we may delete your Account and all associated User Content after giving you at least two email notifications during the notice period. Logging in during the notice period prevents deletion.

You may delete your Account at any time through your Account settings; deletion is permanent and irreversible, your User Content and analysis results are removed from active systems, and any unused Credits and remaining Subscription period are forfeited without refund. Certain data may be retained where required by law (such as transaction records held by our payment processor) or to enforce our legal rights.

We may suspend or terminate your Account, with or without notice, for any breach of these Terms; unlawful, fraudulent, or abusive use; chargebacks; or any other reason we reasonably consider necessary to protect the Service, our Users, or our business. Provisions that by their nature should survive termination — including Sections 6, 8, 9, 14, 15, 16, 18, and 19 — will survive.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL AI OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT RESULTS WILL BE ACCURATE OR LEAD TO ANY SPECIFIC OUTCOME; THAT ERRORS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF VIRUSES OR HARMFUL COMPONENTS. ANY MATERIAL OBTAINED THROUGH THE SERVICE IS ACCESSED AT YOUR OWN RISK. Where applicable law does not permit certain exclusions, our warranties are limited to the maximum extent permitted.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL HOOKTIK OR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, GOODWILL, DATA, FOLLOWERS, VIEWS OR ENGAGEMENT, BUSINESS INTERRUPTION, OR ACCOUNT BANS ON ANY THIRD-PARTY PLATFORM, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

HOOKTIK'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO HOOKTIK IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). You acknowledge that these limitations are an essential basis of our agreement. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including for fraud, gross negligence, or willful misconduct.

16. Indemnification

You agree to indemnify, defend, and hold harmless Hooktik and its affiliates, officers, employees, and licensors from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of (a) your use of the Service; (b) your User Content; (c) your breach of these Terms; (d) your violation of any law or third-party right; or (e) any misrepresentation by you. We may assume exclusive defense and control of any such matter at our expense, and you agree to cooperate. You may not settle any matter without our prior written consent.

17. Changes

We may modify, suspend, or discontinue the Service or any feature at any time, with or without notice, and will not be liable for doing so. We may amend these Terms at any time; if changes are material, we will notify you by email or through the Service at least thirty (30) days before they take effect. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and delete your Account before the changes take effect.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, without regard to conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods is excluded.

Before initiating any formal proceeding, contact us at support@hooktik.com to attempt to resolve the dispute informally. If not resolved within sixty (60) days, any dispute, controversy, or claim arising out of or relating to these Terms — including questions of existence, validity, or termination — that is not resolved through informal resolution will be finally settled by arbitration administered by the Dubai International Arbitration Centre (DIAC) under its rules in force at the time. The seat will be Dubai, the language English, with a single arbitrator. The award is final and binding and may be enforced in any court of competent jurisdiction. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in court to protect intellectual property or confidential information. If you are a consumer with a non-waivable statutory right to bring proceedings in your local courts, nothing in this Section deprives you of that right.

19. Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND HOOKTIK AGREE THAT ANY DISPUTE RESOLUTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY SUCH PROCEEDING AGAINST HOOKTIK. If a court determines this waiver is unenforceable for any claim, that claim alone will be severed and may be brought in court.

20. Miscellaneous

These Terms, together with the Privacy Policy and any other referenced policies, are the entire agreement between you and Hooktik regarding the Service. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remainder will continue in effect. Our failure to enforce any right is not a waiver of that right. You may not assign these Terms without our written consent; we may assign without restriction. We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, government action, pandemics, power or internet outages, or failures of third-party services or AI providers. Nothing in these Terms creates an agency, partnership, or employment relationship. Notices to you may be given by email, by posting in the Service, or by any other reasonable means; notices to us must be sent to support@hooktik.com. These Terms are drafted in English, which prevails over any translation.

21. Contact

GGG games - FZCO, IFZA Business Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. Email: support@hooktik.com. Website: www.hooktik.com.

BY CLICKING "SIGN UP" OR OTHERWISE USING THE SERVICE, YOU CONFIRM THAT YOU HAVE READ AND AGREE TO THESE TERMS.